Privacy & Cookie Policy

The short version

• FreeLoom sets exactly one cookie: the one that keeps you signed in. Nothing else, no analytics, no ads.
• We store what you type in: parent account info, student profiles, learning entries, and support messages.
• Billing is handled by Stripe -- we never see or store your card number.
• If you turn on Benny's AI features, your browser downloads and runs an AI model directly on your own device -- that model never leaves your browser, and the word dumps/messages it processes for you aren't sent to a separate AI provider to do so.
• We don't sell data, and we don't share it with anyone except the service providers listed below, who only process it on our behalf.

Cookies & local storage

FreeLoom uses these client-side storage mechanisms:

We don't currently use analytics, advertising, or any third-party tracking cookies. The cookie banner you may have seen has Analytics and Marketing categories in it anyway, reserved in case that changes in the future -- if it ever does, this page and that banner will both be updated, and you'll be asked again before anything new is set. You can revisit your choice any time from the Cookie preferences link in the footer, or in Settings > About if you're signed in.

Benny's AI model

Benny's assistant-mode chat and activity-drafting help run entirely on-device, using your browser's own graphics hardware (WebGPU) rather than a server -- when you turn this on, your browser downloads a real AI model (Meta's Llama 3.2 1B on most devices, Alibaba's smaller Qwen2.5 0.5B on mobile, both distributed by the MLC/WebLLM project) and keeps it cached locally so it isn't re-downloaded on later visits. This is a genuinely large one-time download -- expect it to use several hundred megabytes to roughly a gigabyte of storage and bandwidth, and it needs a browser/device with WebGPU support; if yours doesn't have it, these features stay unavailable rather than failing partway through.

Because generation happens on your own device, the word dumps and messages you send to Benny for this purpose aren't transmitted to us or to a third-party AI provider to produce that reply -- they're still saved to your account the same as any other entry or message, exactly as described elsewhere on this page. This is a deliberate, current choice of models, not a permanent one -- see Settings > About for which model is actually running at any given time.

What we collect

• Your parent account: email, name, address, phone, state, and how your family learns (homeschooling/unschooling/etc.), if you choose to fill those in.
• Student profiles: name and birthdate for each student you add. You can hide student names and birthdates from the transcripts/portfolios you export, in Settings.
• Learning records: whatever you write about your student's activities, and the class entries, transcripts, and portfolios generated from them.
• Messages: conversations between you and the FreeLoom team, and any account-access requests you approve or deny.
• Billing: your subscription plan and status. Payment details themselves are collected and stored by Stripe directly -- FreeLoom never receives or stores your card number. Charges are final (no refunds), but you can cancel any time and keep access through the end of the period you already paid for -- see our Terms of Service for the full billing terms.

Children's information

Student profiles are entered by the parent/guardian who controls the account -- FreeLoom doesn't collect information directly from a child, and children don't have their own login. If you're a parent adding your own child's information, that's what this feature is for. This distinction matters under laws like the U.S. Children's Online Privacy Protection Act (COPPA), but exactly how it applies can depend on specifics we're not positioned to judge for you -- get real legal advice here specifically before treating this section as sufficient.

Who else sees it

We use a small number of service providers to run FreeLoom, each only processing what they need to provide their part of the service:

• Supabase -- database, authentication, and file storage.
• Stripe -- billing and payment processing.
• Resend -- delivering transactional emails (confirmations, notifications).
• Vercel -- hosting the application.

A small number of admin accounts on the FreeLoom team can access account and support data to help with support requests. Any admin request for read-only access to your account requires your explicit approval first, is time-limited, and is visible to you the entire time it's active.

How long we keep it

Support message threads auto-delete after a period you can configure (7 days on the Free plan, up to 30 days -- or never, on paid plans). Learning records, transcripts, and portfolios are kept for as long as your account is active, since they're the actual point of the product. If you downgrade to a plan with a lower student limit, existing student profiles beyond that limit are preserved (not deleted) but locked from new edits until your plan covers them again.

Your choices

• Edit or correct your account and student information any time in Settings.
• Hide student names/birthdates from exported transcripts and portfolios.
• Choose how long message threads are kept before auto-deleting (plan-dependent).
• Download a copy of your data, or close your account entirely, any time in Settings > Account.

Questions

The fastest way to reach us is through the Messages feature in your account, if you're signed in. Otherwise, email support@freeloom.io.